Legal
Returns & Refunds
How returns, exchanges, and refunds work for Classroom Collective orders.
RETURN & REFUND POLICY
Because our products are made to order, we generally do not accept returns, exchanges, or cancellations for buyer’s remorse, incorrect size or color selection, or a change of mind. Please review product descriptions and sizing information carefully before placing your order.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 7 days of delivery at hello@classroomcollective.co.
Please include:
- Your order number
- A description of the issue
- Clear photos of the item and, when applicable, the packaging
Once we review your request, we will determine the appropriate resolution. If your claim is approved, we may provide a replacement or refund at no additional cost to you.
Please do not send an item back unless we specifically instruct you to do so.
SIZE, COLOR, AND ORDER SELECTION
Because each product is made specifically for your order, we cannot accept returns or exchanges if you ordered the wrong size, selected the wrong color or product, entered incorrect information, or simply changed your mind.
Please carefully review your order and applicable sizing information before completing checkout.
CANCELLATIONS AND ORDER CHANGES
Orders may enter production shortly after they are placed. Once an order has entered production, we may be unable to cancel it or make changes to the product, size, color, quantity, personalization, or shipping information.
If you notice an error after placing your order, contact us as soon as possible at hello@classroomcollective.co. We will try to help, but changes or cancellations cannot be guaranteed.
SALE ITEMS AND GIFT CARDS
Gift cards are non-refundable except where required by law.
Any sale or clearance item specifically identified as final sale cannot be returned or exchanged except when the item arrives damaged, defective, or incorrect, or when otherwise required by applicable law.
REFUNDS
If a refund is approved, it will generally be issued to the original payment method. Your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed after we confirm that a refund was issued and you have not received it, please contact us at hello@classroomcollective.co.
CONTACT US
For questions about returns, refunds, damaged items, or order issues, contact us at:
This policy does not limit any rights you may have under applicable consumer protection laws.