Shipping Policy

SHIPPING POLICY

Thank you for shopping with Classroom Collective.

Many of our products are made to order especially for you. Because production takes place after an order is submitted, please allow time for both order processing and shipping.

ORDER PROCESSING

Orders are typically processed and prepared for shipment within 2–5 business days.

Processing time is separate from shipping/transit time.

During holidays, promotional periods, unusually high order volumes, or other circumstances outside our reasonable control, processing may take longer.

Once your order has been completed and shipped, it will be sent to the shipping address provided at checkout.

FREE U.S. SHIPPING

We offer free standard shipping on eligible U.S. orders of $75 or more.

The $75 minimum is based on the order subtotal after discounts and before applicable taxes. Eligible orders will automatically receive the available free shipping option at checkout.

Orders under $75 are subject to the shipping rates displayed at checkout. Shipping rates may vary based on the products in your order, package weight, and fulfillment requirements.

Free shipping applies to eligible U.S. destinations only. International shipping rates, when available, are calculated separately at checkout.

SHIPPING ESTIMATES

After production is complete, estimated shipping times within the United States are generally:

Standard Shipping: 3–7 business days

These timeframes are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, shipping carrier, weather, holidays, carrier volume, and other circumstances outside our reasonable control.

If international shipping is available for your order, delivery times may vary depending on the destination, carrier, and customs processing.

ORDER TRACKING

Once your order ships, you will receive a shipping confirmation email with tracking information when tracking is available.

Please allow up to 24–48 hours after receiving your shipping confirmation for tracking information to update in the carrier's system.

SHIPPING DELAYS

Although we work to have orders produced and shipped within the estimated timeframes above, delays may occasionally occur due to circumstances such as:

• Weather conditions
• Carrier delays
• High order volumes
• Holiday shipping volume
• Customs processing for international shipments
• Other circumstances outside our reasonable control

If your shipment appears significantly delayed, please review your tracking information first. You may also contact the shipping carrier for additional information.

If you still need assistance, contact us at hello@classroomcollective.co and include your order number.

INCORRECT SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your shipping information before submitting your order.

If you notice an error after placing your order, contact us as soon as possible at hello@classroomcollective.co.

Because orders may enter production or fulfillment shortly after they are placed, we cannot guarantee that a shipping address can be changed after an order has been submitted.

Once an order has shipped, we generally cannot redirect or change its delivery address.

LOST OR DELAYED PACKAGES

If your package appears to be delayed or lost in transit:

1. Review the tracking information provided with your shipment.
2. Check around the delivery location and, where appropriate, with household members or neighbors.
3. Contact the shipping carrier for the latest available information.
4. If you still need assistance, contact us at hello@classroomcollective.co.

Please include your order number and relevant tracking information so we can help investigate the shipment.

A package showing as delivered by the carrier does not necessarily establish that Classroom Collective is responsible for loss or theft after delivery. However, please contact us if you experience a delivery problem and we will review the circumstances and assist where reasonably possible.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 7 days of delivery at hello@classroomcollective.co.

Please include:

• Your order number
• A description of the problem
• Photos of the damaged, defective, or incorrect item
• Photos of the packaging, when applicable

We will review the issue and, when appropriate, provide a replacement, refund, or other reasonable resolution in accordance with our Refund Policy and applicable law.

RETURN SHIPPING

Returns must be authorized in accordance with our Refund Policy before an item is sent back.

Please do not send a product back without first contacting us and receiving return instructions.

Any return-shipping requirements, costs, or instructions applicable to an approved return will be communicated as part of the return process.

INTERNATIONAL ORDERS

International orders, when available, may be subject to customs processing, import duties, taxes, or other charges imposed by the destination country.

Unless otherwise stated at checkout or required by applicable law, customers are responsible for applicable duties, taxes, and import charges assessed by their local authorities.

Customs processing may also cause delivery delays outside our control.

QUESTIONS

If you have questions about an order, shipment, tracking information, or delivery issue, please contact us at:

hello@classroomcollective.co

Please include your order number whenever possible so we can assist you efficiently.

We aim to respond to customer inquiries within 1–2 business days.

CLASSROOM COLLECTIVE

Website: classroomcollective.co
Email: hello@classroomcollective.co

Nothing in this Shipping Policy limits any rights or remedies you may have under applicable consumer protection law.